Townsend Medical Centre
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Booking an Appointment

Please call our main switchboard number on 0151 295  9510 to book an appointment. Urgent cases are seen on the day. If your condition is non-urgent, you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. If you don't need an appointment within two working days, you also have the option to book up to 8 weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day You can book up to a month ahead for clinics

The surgery is particularly busy on Mondays and Friday especially during the winter months. If your appointment is not urgent, try to book on a less busy day after 10.30am. Last month 117 patients failed to turn up for their appointment. If you let us know as soon as possible you can't attend your appointment, we can then make it available for another patient. If we can't offer you an immediate appointment, we may phone back to offer you a cancellation slot. You can book to have a telephone consultation with a doctor if you wish. He or she will ring you at an agreed time on the telephone number you have given. If you are only available on a mobile phone, you will be expected to ring the practice at the agreed time.

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy in a separate room)if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

The purpose of 'triage' is to ensure that all patients are dealt with fairly by an appropriate member of the team and to ensure that problems are dealt with urgently if necessary.

Every morning we run a service for patients who request an urgent appointment. When you request such an appointment the receptionist will tell you that you will be placed on the triage list and that one of the medical team will call you back. You will be asked for your name, telephone number and a brief description of the problem. All staff adhere to strict terms of confidentiality. We will endeavour to contact you within the hour and therefore ask that you remain available for this time - if your condition deteriorates you should telephone the surgery again.